Pengaruh Motivasi Dan Disiplin Kerja Terhadap Kualitas Pelayanan Publik (Studi Pada Salah Satu Kantor Camat di Sumatera Utara)
Irwan Nopian Sinaga
Keywords:
HR Management, Motivation,Work Discipline, Quality of Public Services.
Abstract
This research aims to determine the influence of work discipline and work motivation on employee performance at the District Head Office. The population in the study was 32 District Office employees. The sampling technique uses a saturated sample technique. This type of research is quantitative research. The data sources in this research are primary data and secondary data. Meanwhile, the data analysis technique used is descriptive and multiple linear regression with hypothesis testing using the t test, F test and coefficient of determination of the tabulated results of the research questionnaire. The results obtained from this research indicate that partially the variables Motivation and Work Discipline influence the quality of public services as seen from the t test where the independent variables have a positive influence on performance. The results of the F test research simultaneously show that work motivation and discipline influence the quality of public services. The amount of Work Motivation and Work Discipline to explain the performance variable is 44.0% while the remaining 56.0% is influenced by other factors outside the Work Motivation and Work Discipline variables explained in this research.References
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Arikunto. 2017. Prosedur Penelitian. Jakarta: Rineka Cipta.
Baso, Andi Raodha AR. 2023. Pengaruh Motivasi Kerja dan Disiplin Kerja Terhadap Kualitas Pelayanan Kecamatan Segeri Kabupaten Pangkep. The Journalish: Social and Government, Vol. 4 No. 1.
Cholida Nasution, Hafni, and Dea Amanda Samosir. 2023. “Influence of Price, Promotion, And Service Quality on Consumer’s Purchase Interest in Matahari Store Department.” Jurnal Ekonomi, Bisnis & Entrepreneurship 17(2):472–79. doi: 10.55208/jebe.v17i2.488.
Harahap, Rifqah, and dan Maduma Sari Sagala. 2024. “The Effect of Village Fund Management on Infrastructure Development in Tanjung Putus Village, Pegajahan District, Serdang Begadai Regency.” Jurnal Ekonomi 13(1):1025–35. doi: 10.54209/ekonomi.v13i01.
Hardiansyah. 2018. Kualitas Pelayanan Publik (edisi revisi). Yogyakarta : Gava Media.
Hasibuan. 2016. Manajemen Sumber Daya Manusia. Edisi Revisi. Jakarta: Penerbit PT Bumi Aksara.
Ibrahim, A. 2016. Analisis Implementasi Manajemen Kualitas Dari Kinerja Operasional Pada Industri Ekstraktif Di Sulawesi Utara. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 4(2).
Karlina, Eulin, dkk. 2019. Pengaruh Kualitas Pelayanan Dan Disiplin Kerja Terhadap Kepuasan Masyarakat Pada Kantor Lurah Klender Jakarta Timur. Widya Cipta: Jurnal Sekertaris dan Manajemen, Volume 3. No. 1.
Khutanto S, Erlic M, Tahir W, Munthe H, and Sagala M S. 2023. “Analysis Of Good Corporate Governance, Profitability, Leverage And Company Size On The Value Of Manufacturing Company PT Ultrajaya Milk Industry & Trading CO TBK On Indonesia Stock Exchange 2013-2020.” Management Studies and Entrepreneurship Journal 4(3):2325–28.
Kuncoro, Mudrajad. 2018. Metode Kuantitatif (Teori dan Aplikasi untuk Bisnis dan. Ekonomi). 5th ed. Yogyakarta: Unit Penerbit dan Percetakan Sekolah Tinggi.
Morgan, J. (2017). The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces they Want, the Tools they Need, and a Culture they can Celebrate. John Wiley & Sons.
Mulyadi. 2015. “Pengaruh Disiplin Kerja Terhadap Kinerja Karyawan (Studi pada karyawan widya Cipta Hotel Pancoran Jakarta Selatan)”. Jurnal Manajemen Perpajakan: Volume 1-8.
Novel, Raynaldo. 2018. Pengaruh Motivasi Kerja Dan Disiplin Kerja Terhadap Kualitas Layanan di Perusahaan Fitness Surabaya. AGORA. Vol. 6, No. 2.
Nurhasanah, Nurhasanah, Ansir Launtu, Donny Dharmawan, and Silvia Ekasari. 2023. “Analysis of The Influence of Perceived Compatibility, Perceived Ease of Use and Perceived Usefulness on Intention to Use Mobile Banking Digital Transaction Services of Banking Customers.” Jurnal Informasi Dan Teknologi 160–64.
Peraturan Pemerintah Nomor 18 tahun 2016 tentang Perangkat Daerah.
Rijal, S, dkk. 2023. Manajemen Sumberdaya Manusia. Padang: Get Press Indonesia.
Rivai, Veithzal Zainal. 2015. Manajemen Sumber Daya Manusia Untuk. Perusahaan . Edisike-7. Depok: PT RAJAGRAFINDO.
Sedarmayanti, S. 2017. Perencanaan dan Pengembangan Sumber Daya Manusia Untuk Meningkatkan Kompetensi, Kinerja, dan Produktivitas Kerja. Bandung : PT. Refika Aditama.
Setyadi, Ahmad, dkk. 2024. Pengaruh Disiplin Kerja Dan Tipe Kepribadian Terhadap Kualitas Pelayanan Publik Dinas Kependudukan Dan Catatan Sipil Kota Palembang. Jurnal Media Wahana Ekonomika, Vol. 21. No. 1.
Siahaan, E., Gultom, P., Lumbanraja, P. (2016), Improvement of employee banking performance based on competency improvement and placement working through career development (case study in Indonesia). International Business Management, 10(3): 255-261.
Sugiyono. 2017. Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Afabeta.
Sujarweni, V. Wiratna. 2015. Metodologi Penelitian Bisnis Dan Ekonomi, 33. Yogyakarta: Pustaka Baru Press.
Tjiptono, Fandy. 2019. Pemasaran Jasa Edisi Terbaru. Yogyakarta: Penerbit Andi.
Undang-Undang RI Nomor 25 Tahun 2009 tentang Pelayanan Publik.
Published
2024-08-05
Section
Articles
